![]() Something to keep in mind: when you use Users, Groups or both instead of a Team/Channel to add the agents to the queue, the additional Calling Line ID will still show up in the Calls App / DialPad. Enable resource account for outbound call in Microsoft Teams Call Queues and Auto Attendants – erik365.blog. ![]() Make an outbound call with different phone number in Microsoft Teams – erik365.blog.For calling plans you need to assign calling plans (plus communication credits). In case of direct routing you need to assign the suited Teams Online Voice Routing policy. Source: Screenshot Microsoft Teams Admin Center \ Call Queue \ Assign calling IDĭepending on your Teams calling deployment (calling plans, direct routing, operator connect) the Teams Resource Account must be able to make an outbound call. ![]() That it works the user must be member of a Teams Call Queue (CQ).įurthermore in the Teams CQ a Teams resource account must be added. Source: Screenshot Microsoft Teams App on Windows July 2th, 2022 Notes for Teams admins
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